2018-08-27

Telecom Engineer/Administrator
Job Opportunity at True North Consultants, Inc.

Posted on Aug 27

http://www.truenorthconsultants.com    (440) 353-3050

Location: Cleveland, OH
Job Type: Full Time
Job ID: W4166727

Responsibilities:
  • Daily health and security monitoring, log reviews on ShoreTel, ECC, DVS and all peripherals and backups.
  • Working with Call Center Management, responsibilities include design and changes of Call Center applications such as ACD, IVR, CTI and monitoring for optimization and reporting.
  • Collaborates with outside vendors on projects of high complexity such as installations, upgrades, and maintenance of voice and data networks including T1, LAN/WAN, business lines, working knowledge of local, intra and interstate carrier offerings.
  • Meets with department management on site to assess Telecommunications and Information Systems Service needs related to voice and data networks by surveying areas and making recommendations.
  • New employee setup and training.
  • Adds, moves and changes, physical equipment and software changes.
  • Remote support and occasional onsite relocation of branch systems including but not limited to key systems, voice mail systems, and cabling.
Requirements:
  • Direct hands-on experience with ShoreTel (or comparable) with ACD (ECC) and call routing.
  • Experience with placing Telco orders and reviewing and resolving billing errors.
  • Strong background in voice, data cable installation and troubleshooting infrastructure.
  • Strong working knowledge of TCP/IP services.
  • Exposure to DNS and DHCP services in a Microsoft environment a plus.
  • Exposure to SQL databases a plus.
  • Working knowledge of Windows, Outlook and Office products.
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